How This FAQ Works for You
We've put together answers to the questions that come up most often — from setting up your account for the first time to understanding how a Nagad cashout gets processed. If you're in Dhaka and opening the lobby on your phone, the steps here apply to you directly. Each answer reflects how the platform actually works: the real deposit flow, the verification
step before a withdrawal clears, and what to do if your Rocket transfer doesn't reflect immediately. We update this page when our processes change, so what you read here is current. If your question isn't covered, our support team is reachable via live chat and email. For account-specific issues — like a wallet mismatch or a pending transaction — chat is faster
because the agent can pull your account details in real time. Browse the sections below and jump to what you need.
- bKash Deposits
- Nagad Cashouts
- Rocket Transfers
- Account Verification
- Live Chat Support