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Terms That Cover Your tikitaka Account

Before you open an account or make a single deposit, these terms set out what you agree to and what we commit to in return.

Account eligibility appliesbKash, Nagad, Rocket coveredJurisdiction rules applyYou agree on registration
tikitaka Terms That Cover Your tikitaka Account
HOW WE HANDLE YOUR DATA

Account Security and What We Keep

Your account data is held securely and used only to operate your tikitaka account. We do not sell your information to third parties. Cookie use is limited to session management and basic analytics — you can adjust cookie preferences from the settings link in the footer. To request a copy of the data we hold on you, or to ask us to delete your account data, contact support with your account ID and the request type; we will confirm receipt and act within the timeframe required by applicable law.

Data Retention

We keep account records for as long as your account is active and for the period required by applicable regulations after closure. You can request details on retention periods via support.

Cookie Policy

Cookies on tikitaka cover session login, preference storage, and anonymised traffic analytics. No third-party advertising cookies are set without your explicit opt-in.

Account Security

We use encrypted connections for all account sessions. If you suspect unauthorised access to your account, change your password immediately and contact support to freeze the account.

Data Requests

You have the right to access, correct, or request deletion of your personal data. Submit the request through support with your account ID; we confirm and respond within the legally required window.

TERMS CONTACT PATHS

Reach Us on a Terms Question

If something in these terms is unclear — or if you need to raise a dispute about your account, a transaction, or a wallet payment — our support team handles it directly. Queries about bKash, Nagad, or Rocket transactions can be raised through any of the channels below, and we'll trace the specific payment on our end.

Live Chat Open the chat widget from any page on tikitaka. Available for account and terms queries during our published support hours.
Email Support Send your question to our support address listed in your account dashboard. Include your account ID and the transaction reference for faster resolution.
Account Dashboard Log in and head to the Help section. You can submit a formal terms or payment dispute directly from your account page without contacting support first.

Common Questions About These Terms

These are the questions we get most often about account terms, wallet rules, and what applies in Bangladesh. If your question is not here, support can answer it directly.

Access depends on your local law and whether Bangladesh falls within our eligible regions. These terms govern your account if you are permitted to open one under applicable law.

We reserve the right to suspend or close an account that breaches these terms. We will notify you of the action and the reason, and any eligible balance will be handled per our closure policy.

Yes, those are the wallet options we support for eligible accounts. Each transaction goes through our standard wallet verification before funds move to or from your account balance.

Log into your account, go to the Help section, and submit a payment dispute with your transaction reference. Our team traces it against our records and responds within a reasonable timeframe.

We post the updated terms on this page and may notify you via your registered account email. Continued use of your account after the change date means you accept the revised terms.

Contact support through live chat or email with your account ID. State that you want account closure and data deletion. We process the request and confirm once your data is handled per applicable law.
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Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.